Privacy Policy

1. Overview

This Privacy Policy explains how Ella's Therapeutic Baths & Spa ("Ella's," "we," "us," or "our") collects, uses, and protects information when you visit this website (the "Site"). This policy applies only to ellasspa.com — it does not cover the Vagaro booking platform, or any social media platform we link to. See Section 7 below.

2. Information We Collect

We may collect the following information when you use this Site:

• Contact form submissions: name, email address, phone number, and any message you provide when you submit an inquiry
• Newsletter/subscribe form: email address, if you choose to subscribe
• Automatically collected data: standard technical information such as browser type, device type, and pages visited, typically gathered through cookies or similar technologies used by our website host/builder

We do not collect payment card information, appointment details, or health/medical information through this Site directly — all booking and payment activity occurs on Vagaro (see Section 7).

Please do not include health, medical, or sensitive personal information in your contact form message. For health-related questions, call us directly at (704) 866-9943.

3. How We Use Your Information

We use the information collected to:

• Respond to inquiries submitted through the contact form
• Send updates, promotions, or newsletters if you subscribed (you may unsubscribe at any time)
• Understand general Site usage to improve content and navigation
• Comply with legal obligations

We do not sell your personal information to third parties.

4. Cookies & Analytics

This Site may use cookies and similar tracking technologies to support basic website functionality, understand visitor traffic, and improve the visitor experience. Some website features may not function properly if cookies are disabled.

We use Google Analytics to understand how visitors use this Site. This may include information such as pages viewed, links or buttons clicked, general browser and device information, approximate geographic location, and interactions with website features such as promotional offers, contact forms, email signups, and booking links.

We may also use website event tracking to help us understand which promotions, forms, and booking pathways are most useful to visitors and to evaluate the effectiveness of our marketing efforts.

We do not intentionally send names, email addresses, phone numbers, message content, or other directly identifying personal information to Google Analytics.

Google Analytics may use cookies or similar technologies to collect and process this information. You can learn more about Google's privacy practices at: https://policies.google.com/privacy

You may adjust your browser settings to refuse or limit cookies; however, some Site features may not function properly as a result.

Do Not Track: We do not currently respond to “Do Not Track” browser signals because there is no consistent industry standard for responding to those signals.

5. How We Protect Information

We take reasonable steps to protect information submitted through this Site. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

In the event of a data breach affecting your personal information, we will notify affected individuals as required by applicable North Carolina law.

6. Data Retention

We retain information submitted through our contact form for up to 12 months after resolving your inquiry. Newsletter subscriptions are retained until you unsubscribe.

7. Third-Party Services — Important

This Site links out to third-party platforms that operate under their own, separate privacy policies, which we do not control:

• Vagaro (booking, scheduling, and payment for appointments) — governed by Vagaro's own Privacy Policy, available at vagaro.com
• Facebook, Instagram, and/or TikTok — governed by each platform's respective privacy policy

Any information you provide directly to Vagaro or to a social media platform (including appointment details, payment information, or health-related notes you enter during booking) is handled according to that platform's policies, not this one. We encourage you to review those policies before using those services.

8. Children's Privacy

This Site is not directed to children under 13, and we do not knowingly collect personal information from children under 13.

9. Your Choices

You may:

• Decline to submit the contact form or subscribe form if you prefer not to share your information
• Unsubscribe from email communications at any time via the link provided in those emails
• Contact us directly to ask what information we hold about you or to request its deletion, to the extent required by applicable law

Residents of certain states may have additional privacy rights under their state's laws. If you believe you have rights under your state's privacy laws, please contact us and we will respond as required by applicable law.

10. Changes to This Policy

We may update this Privacy Policy from time to time. The "Last updated" date at the top reflects the most recent revision. This Privacy Policy should be read alongside our Terms of Service.

11. Contact Us